• Need help? Visit our FAQ

    Have an issue with an image? Submit an Image Correction Request.

  • Select a Topic

  • We're sorry to hear that your magazine was not received!

    Please visit the following web form to verify your membership and request a replacement:
    https://cloud.e.psacard.com/PSAMagazineReplacement  

  • We’re currently experiencing a high volume of submissions, which means Receiving — the unboxing and system entry of delivered packages — is averaging 3-4 weeks for Bulk and Value service levels. Other service levels are typically entered in 1-2 days.

    For further details and FAQ about this, please see:
    https://www.psacard.com/info/submission-delays 

  • Exclusions

    Please Note, we will NOT be assisting on title requests for the following changes:

    • Incorrect or misleading information about card
    • Adding Team Name(s)
    • Changing Year format (ex: 2023 changed to 2023-24)
    • Pop (larger than 1)
    • Gem Mint / Rare / etc.

    Still need help?

    If your request does not fall under these exclusions, please click "Next" to create a support ticket. We'll be happy to assist you further.

  • Can I list multiple items for sale at once?
    Yes, you can! 

    Web: From your Vaulted Collection, select the checkboxes next to the items you want to list and choose "List on eBay."
    App: Long press on an item to select multiple items and choose "Sell on eBay."

    Why do I need to select a future date for my listing instead of it going live immediately?

    This allows time to review and confirm the accuracy of the listing titles before they go live.


    Where can I find my live Buy it Now listings?

    App: In the Selling tab.
    Web: In the Buy It Now tab (available only on the website).

    How are selling fees calculated?

    Fees are based on PSA's standard fee structure. 


    Can I cancel my listing?

    Yes, you can cancel at any time.

    Web: Select the item, click Actions, choose Cancel Listing, and submit the request. Refresh the page to update the display. 
    App: Select the item, tap View, then choose Cancel Listing. Confirm the cancellation and refresh the app to update the display.

  • Please see the link to the rules page: 

    https://www.psacard.com/psasetregistry/rules

  • Item Removal Request Denied

    For denied removal requests, please complete the form on the next page and include your personal, front and back, images of the item in question.

    Please note that images must be shown alongside something dated; newspaper, magazine, sticky note, etc. We will respond to you as soon as possible.

  • Item Removal Status

    Has it been 3 business days? If yes, please go to the next page and complete the form with personal front & back dated images.

  • What are PSA Offers?
    PSA Offers allow you to receive offers to sell graded cards stored in your PSA Vault.

    Buyers, such as dealers and local card shops, can send offers for cards they are looking to purchase. You can review and accept these offers in the “Offers” tab of your Vault. If you accept an offer, the sale happens right away.

    You can accept an offer as long as it’s still available. Offers can change or disappear, so check your Vault regularly to act quickly.

    Who can use PSA Offers?
    PSA Offers are available to Vault users who have graded cards stored in the Vault. To receive payouts, you’ll need a bank account in the US, UK, Japan, or Canada, and a Stripe account to complete the sale. 

    How do I access PSA Offers?
    Log in to your PSA account at app.collectors.com and navigate to your Vault. You can view any offers in the “Offers” tab.

    PSA Offers are currently only available on our website, but will be in the PSA app soon.

    How will I get paid if I accept my PSA Offer?
    Once you accept an offer, your payment will be processed through Stripe. If you don’t have a Stripe account, you’ll be prompted to set one up in order to confirm and receive your payment.

    Will PSA Offers be available for items submitted for grading?
    Currently, PSA Offers are only available for graded cards stored in your Vault. We’re working on expanding this feature so that future graded items may also be eligible for offers.


    For more information see PSA Offers.

    If you have any questions or trouble accepting an offer, you can reach out to the PSA Vault Customer Care team here. We're happy to help!

  • Thank you for contacting PSA!

    All information about submissions at your local GameStop are managed by GameStop directly.

    In order to learn more about the collectible programs GameStop is offering, we suggest visiting GameStop’s website directly.


    For general information about Graded Collectibles at GameStop, please visit:
    https://www.gamestop.com/graded-trading-cards 


    For information about Gamestop’s Collectible Grading Program, please visit:
    https://www.gamestop.com/card-grading-service 


    PSA Customer Care cannot provide order status updates, and all communication about your order with GameStop will be provided by their customer service team.


    For any questions surrounding the programs above, or your services purchased through GameStop will need to be solved directly with GameStop’s team.


    GameStop Customer Service Contacts:

    https://www.gamestop.com/contact/ 

    1-800-883-8895

    care@gamestop.com 

  • Why should I sell on eBay through the PSA Vault?

    We take care of everything — from creating listings and taking professional photos to handling shipping and customer service. Your cards will also be showcased in the PSA eBay store, reaching thousands of buyers. You focus on collecting, we handle the rest!

    PSA eBay Store
    PSA Vault consignment rates

    TAX, EIN, and 1099 FORMS
    Visit our payment partner Stripe to learn more about how to verify tax information and receive a 1099 form: https://support.stripe.com/contact/  

    Supported Countries: The ability to list and consign items to eBay through PSA is only available for users with bank accounts in the following supported countries: United States, Canada, Japan, United Kingdom.

    How Payouts Work: PSA partners with Stripe for secure payouts. Buyers have 7 days to pay for their purchases. Payouts through Stripe happen within 2-3 days after the buyer pays. 

    Still need help?

    If you still have questions, please click "Next" to create a support ticket. We'll be happy to assist you further.

  • If you purchased a card on eBay or it was part of the eBay to PSA transfer, it will be sent to the PSA account affiliated with your eBay email.

    If you don’t already have a PSA account affiliated with your eBay email, a new one will be automatically created for you once your item is sent to the PSA Vault.

    Please go through the account creation flow to claim your account and access your card.

    To do this, please follow the below steps:

    Confirm your eBay email address: Review the email address associated with your eBay account settings.

    Claim Your Account: Use the email address associated with your eBay account to complete your account setup at this link: https://app.collectors.com/signin  

    Log in and manage your collection: Once you've logged in with your eBay email and new password, you should be able to see your card(s) and manage your collection.

    Please note: If you don’t see the option to create your account, this means you have already done so. You can reset your password for that email here if this applies: https://app.collectors.com/forgot?b=psa  

    Still need help?

    If you've followed these steps and can’t locate your cards, please click "Next" to create a support ticket. We'll be happy to assist you further.

  • Please note that once your submission has reached the QA Checks stage, we can no longer update your address. To verify that your order has not yet reached QA Checks, visit the Orders page and open the order to view the status tracker.

     

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  • If you have verified that your orders have not reached the QA Checks stage and need to update or change your address, please complete the Help & Support form. Be sure to include all order/submission numbers to which the address change applies.

    *changing your address in your account does not affect submissions currently in the grading process.

  • We’re thrilled to hear about your interest in dropping off your collectibles with us at an upcoming show!

    Please keep in mind that we require collectors to visit the Online Submission Center to prepare and print submission forms before visiting the booth. Bring a copy of the completed submission forms along with your cards to the show, and we'll take care of the rest. No packaging is necessary; you can hand your cards directly to our staff on-site at the PSA booth.

    For a full list of upcoming shows, please visit: https://www.psacard.com/shows

  • Please note that no changes can be made to submissions that have been entered and are currently processing.

    If your submission has not been entered, please continue to complete the customer care web form.

    In order to process your request promptly, please ensure we have clear documentation and include all relevant information regarding your requested change. This typically applies to changes such as service level, minimum grade requests, shipping address, etc.

  • For more information about our grading standards, please see the PSA Grading Standards on our website. 

  • For the latest pricing information for all PSA services, please visit the PSA Services and Pricing page.

  • Note: To update your payment method or request a re-charge of the same payment method, please use the Order Payment portal in your PSA account. Log in to your account, click on "Orders," and select the order you want to update by clicking on the order number.

    Please allow up to 1 business day for your updated payment to be processed. If you are not charged within that time or if issues persist, please contact accounting at app@collectors.com.

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  • If you'd like to opt out of the auto-renewal for your PSA Collectors Club Membership, please log in to your PSA account and navigate to your account by clicking the icon on the top right-hand corner of the website.

    Scroll down past your membership level and details and you will find a button that says "Edit Recurring Membership Payment".

    Once you click that, it will navigate you to Stripe (the host for the auto-renewal) and you can cancel your plan from there. This will not cancel your current membership, it simply stops the auto-renewal payment for next year.

  • Thank you for purchasing a Collectors Club membership and taking advantage of this special offer!


    Please allow 48 hours for your credits to arrive via email. If you haven't received them, check your spam/junk folder for an email from reply@e.psacard.com.


    To redeem your Fanatics code, sign in or create your Fanatics account. Then, go to Settings, select Rewards, and click Redeem Code. Once you've redeemed the code, the Fanatics Live credit is deposited in one lump sum. If you still encounter issues, please let us know.


    Promotional Fanatics Live codes are issued only for new subscribers to the Collectors Club in their first year, and do not apply for users who have renewed their membership with Collectors Club.

  • If you have a Quality Assurance issue with your order, such as a damaged item from a returned submission, please submit a Quality Assurance Request.

  • Our insured shipping policy requires a signature upon delivery. If no one is available to sign, the courier will return the package to us.

    Once the package is returned, please complete a PSA Support Form to arrange reshipping. On this form, please confirm your shipping address and authorize PSA to re-charge the shipping fee to your original payment method.

  • To see our latest specials, please visit: PSA Specials

  • Cert Verification

    Note: Verifying a certification is not validation that the item in hand is legitimate. If you are concerned with the legitimacy of your certification please submit a Brand Protection Request.

  • For a full how-to guide on shipping, please see the PSA Shipping Guide.

     

    Cards, Tickets and Packs

    Via United States Postal Service (USPS):
    CU Receiving P.O. Box 6180 Newport Beach, CA 92658

    Via UPS, FedEx or DHL:
    CU Receiving 1600 E. St Andrew Place Santa Ana, CA 92705

     

    Autographs

    Via United States Postal Service (USPS):
    PSA/DNA P.O. Box 6180 Newport Beach, CA 92658

    Via UPS, FedEx or DHL:
    PSA/DNA 1600 E. St Andrew Place Santa Ana, CA 92705

     

    Funko Pops! / Original Photographs

    Via all Carriers:
    Collectors 210 Hudson Street 2nd Floor Jersey City, NJ 07311

  • To track your package status with us, please visit the Find My Package tool in your PSA account: PSA Package Finder

  • PSA Shipping Guide

    The path to a smooth and successful grading journey starts here. Please read through carefully before packaging your card submission. Each step is intended to streamline the process and minimize the risk of shipping delays or damage.

  • Item Bundling


    1. Place each card in a Mylar or penny sleeve.

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  • 2. Place each sleeved card into a Card Saver or similarly protective holder that is sturdy, but flexible.


    - Do not use rigid card holders (top loaders, screen down cases, etc) as cards can occasionally be damaged during removal. Keep in mind that holders aren’t returned.

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  • 3. Arrange multi-card submissions in the same order as listed on your Online Submission Center confirmation page.


    - Note that submissions arranged incorrectly incur a 5% service charge and can extend the turnaround time.

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  • 4. Now holdered and correctly stacked, sandwich the bundle between two slightly-larger pieces of cardboard and bind it all together (tightly, but not too tight) with rubber bands.

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  • Shipping Box Prep


    5. Further protect your card bundle with bubble wrap, newspaper wrapping, packing tissue, or Styrofoam pellets. Additionally, consider a resealable plastic bag to keep moisture at bay.

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  • 6. Place an Order Confirmation printout in the box alongside the item bundle.

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  • 7. Use colored packing tape or security tape to seal your shipping box.

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  • 8. Adhere your Submission ID packing label to the outside of the package using a printable sticker label or clear tape. Make sure all barcodes are completely visible to ensure ease of processing on arrival.

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  • Pro Tips

    • Expedited shipping (1-3 business days) is strongly recommended to help avoid potential delays and mishandling. The quicker the trip, the better.
    • Do not reuse old boxes that have been damaged or have old shipping labels attached. 
    • Do not use paper-based envelopes. This includes padded cardboard mailers or cardboard flat-rate shipping envelopes.
    • Do not use clear exterior label pouches for shipping labels. Instead, securely tape all labels directly to your package.
    • Do not use painters tape, thin scotch tape, or repurposed tape when sealing box edges. Avoid clear tape here; colored packing tape or security tape is preferred.
    • Use multiple tape strips to cover all box seams for added protection. 
    • Add more tape if you’re ever in doubt—it’s better to be safe than sorry.
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  • PSA How to Submit

    From selecting a desired turnaround time to declaring item value, let this step-by-step breakdown be your guide for submission success.

  • Step-by-Step Guide

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  • 1. Select Item Type
    It all begins with what you’re bringing to the grading table. For Trading Cards, follow the steps to choose between Autograph (Dual Service), Review, Crossover, and Reholder services.

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  • 2. Choose Service Level
    There are two determining factors to consider.

    Turnaround Time 

    Some service levels are back in a flash, others offer a steal of a deal. Whatever your timeline, there’s a service level to match.

    Declared Value

    Each service level is paired with a maximum Declared Value to properly insure the item throughout the process in the event of damage or loss.

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  • 3. Input Details
    Don’t sweat perfection when it comes to itemizing your order—our research team has your back. Imagery will auto-populate to ease the process along.

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  • 4. Declare Value
    Give it your best guess. The number estimates a collectible’s worth after authentication and grading.

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  • 5. Review Order
    Take a quick moment to reflect on your decisions. Everything look right? Good—time for checkout.

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  • 6. Assign Destinations
    Choose whether each item is shipped to you or the PSA Vault after authentication and grading. Preferences can be managed until service is completed.

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  • 7. Choose Payment
    Add a new credit card or select a previously-used payment method.

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  • 8. Ship to PSA
    Bundle your order and wish it well. Visit this Packaging Guide or watch this video for best practices and pro tips.

  • PSA Max Insured Value

    Let’s unpack what it is, ways to estimate, and how it serves you during the grading process.

  • What is Max Insured Value?

    It's the dollar amount you estimate each submitted item will be worth after PSA authentication and grading, and it’s required during the submission process.

    The keyword is estimate, and your best educated guess will suffice.

     

    Why is it important?

    Declaring value works to insure your item with PSA by setting a claim limit in the event of damage or loss.

    It also helps ID an ideal service level for your item, as each service level carries a Max Insured Value.

     

    How can I estimate?

    Search recent sales on PSA Auction Prices Realized, Card Ladder, and marketplaces like eBay or Goldin to get a feel for current market value.

    To help evaluate item condition and focus your search around potential grades, visit PSA’s Photograde and Grading Standards.

     

    What if I’m off?

    Your item will be serviced with no impact on the grade itself.

    Should your item’s value exceed the max for the service level selected, PSA will adjust the item (not the entire order) to its appropriate service level, and you will be notified in advance. Note that your claim limit will remain capped at the original Max Insured Value.

  • PSA Support Form


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